🛍️Get 25% off on all orders above 70 USD with code BLACKFRIDAY25 from now till 30 November!🛍️

Black Friday 2020 Sale

Black Friday 2020 Frequently Asked Questions

How does the Black Friday 2020 discount work?

The Black Friday 2020 Sale offers 25% off sitewide on all orders above 70 USD. Use the code BLACKFRIDAY25 at checkout to apply this discount!

This sale ends at 11.59PM, 30 November.

How do I use the Black Friday discount code?

The Black Friday discount code can be applied on the field that says “Discount Code” on either the cart or the checkout page. Simply type in the code and click the “Apply” button. If you successfully apply your discount code, the total price should change and you can proceed with payment. Only one discount code is valid at any one time, and a discount code cannot be used in conjunction with any other offer/discount codes.

Please note that discount codes are only valid at the time of ordering and cannot be applied after you have made the purchase. However, you may use the code with your next purchase.

Can I cancel or amend my order?

Orders may be cancelled or amended if the item has yet to be packed for shipping. Once orders have been packed for shipping, all cancellations will have to undergo our standard return policy detailed further below and no further amendments can be made.

Should you wish to cancel or amend your order, kindly contact us at support@homaeri.com as soon as possible for the best chance of cancellation before packing.

What happens if an item I purchased is no longer available?

In the event that an item you purchased is no longer available, we reserve the right to cancel all / part of your order and refund the cancelled item(s) accordingly. The refund will be processed in a few working days back to your original mode of payment.

Black Friday Delivery & Shipping

How long does delivery take?

Black Friday is the busiest sale of the year for us. Due to the high volume of orders, our shipping times will be longer than usual. We aim to process your payment, carefully pack and ship your order within 6 to 10 business days.

Once your order has been shipped, the postage service we use indicates that international delivery takes between 6 to 11 business days. As with every international shipping courier, doorstep delivery time depends on the efficiency of your local postal service and customs. However, we seek your understanding and patience as due to the high volume of orders globally during this holiday season, as well as the current COVID-19 situation, delivery may take longer than expected. 

How much is shipping?

We deliver worldwide using express tracked shipping at a flat rate of 5 USD. However, if your order exceeds 30 USD, we provide express tracked shipping for free!

Why hasn't my order arrived?

After we ship your order, you will receive your shipping confirmation email along with a tracking number within 24 hours. We ship all our orders with tracking numbers so our customers can monitor the location of their package at all times. However, we seek your understanding and patience as due to the current COVID-19 situation, delivery may take longer than expected. These are some things to take note of while you await your package:

Delivery date – International orders delivered via express shipping can take between 6 to 11 business days. Sometimes there can be a delay in customs, so you may find you will need to wait a few more days.

Delivery address – Was your delivery address entered correctly? Orders are delivered based on the address you indicated on your order.

Delivery Signed– If you notice that the tracking indicates that the package has been signed for, be sure you check with your neighbors, building reception or anyone living with you if they received the package on your behalf.

Homaeri will not be responsible for shipping delays caused by inclement weather, or any other "acts of God.” While we pride ourselves on our products, we have no control over transit times and sincerely ask for your patience if there are any delays in shipment.

Black Friday Returns, Refunds & Warranty

What is your return policy?

We pride ourselves on the quality of our products, and always endeavor to perform quality checks on all orders before we ship them. The satisfaction of our customers is our top priority, and if you feel are not 100% satisfied with your purchase and wish to return the item, please do let us know.

Simply drop an email to support@homaeri.com within 14 days of receiving your item and we'll help to initiate the refund process. The item has to be unused, and in its original packaging.

We will then request for you to return the item to our warehouse in Shenzhen, China. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original mode of payment. Depending on the policies of your original mode of payment, you'll receive the refund in a few working days.

Please note that all return shipping fees are borne by the customer and the return has to be successfully received by us to verify the status and condition of the returned item. All shipping costs are non-refundable, and we are unable to provide a return label.

In the event that the item you purchased is incorrect or defective, please email us at support@homaeri.com with the following information in as much detail as possible:

⮞ Your order number

⮞ A description detailing the issue

⮞ A few images showing the issue (if any)

We promise that we will communicate with you to resolve any problems as soon as possible, and will bear any shipping fees to either refund you or mail you a new product as quickly as we can.

Is there a warranty on products purchased from Homaeri?

We have the utmost trust in the quality of our products, and all Homaeri products come with a standard 60 day warranty from your date of purchase. 

Claims for items under warranty can only be made when photographic or video proof of defect as well as proof of purchase is provided. If you believe you’ve received a defective product, or that your product has failed within 60 days, please take photographic / video proof of the product's defect and contact us at support@homaeri.com.

Unfortunately, the warranty extended to your product does not cover accidental damages or normal wear and tear.

How will my refund be processed?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take a few working days for the refund transaction to show up in your credit statement.

Black Friday Ordering & Payments

How do I view my orders?

Upon placing an order, you will receive an email notifying you of your order. The notification will include a summary of your order. Alternatively, you can view your order by clicking on the link in the email.

Tracking is also provided in the email and you can monitor the location of your parcel by entering the tracking number on the postal service’s tracking page. We have included the URL of the tracking page in the email, as well as in the footer of our website.

If you've signed up for an account with us, you'll also be able to track your order by logging in to your account on our website.

You may access the tracking page here.

Which currency is my payment processed in?

We process all payments in USD, GBP or AUD, and your payment will be converted at your bank’s or payment processor’s fairest and most current exchange rate. You may use our currency converter on the top of the page to get an idea of how much an item costs in your home currency. As there are constant fluctuations in Forex rates, this should only be used as a rough indicator of the final price.

Stellar Customer Service

We're always available to help, just speak to us via live chat or drop us an email!

Express Shipping with Tracking

Enjoy peace of mind and keep track of where your order is at all times.

60 Day Warranty

As proof of confidence in our products, all orders are covered by our standard 60 day warranty.

14 Day Returns

If your order isn't quite right for you, we accept returns in a 14 day period.

Get 10% off!